Privacy Policy
Last updated: April 2026
1. Who we are
London Structural Surveys ("London Structural Surveys", "we", "us", "our") provides structural survey services for residential properties in Greater London. This privacy policy explains how we collect, use, and protect your personal data when you use our website at londonstructuralsurveys.com and our services.
2. Data we collect
When you use our booking form, we collect:
- Your first name and last name
- Email address
- Phone number
- Property address for the survey
We also automatically collect:
- How you found us (UTM parameters, referrer URL)
- Browser type and device information
3. How we use your data
We use your personal data to:
- Process your survey booking and send you a payment link
- Schedule and conduct the structural survey
- Deliver your survey report
- Respond to follow-up questions about your report
- Improve our services and website based on anonymised usage data
4. Data storage and security
Your data is stored securely using industry-standard encryption. Our database is hosted by Supabase with row-level security policies. We do not sell, share, or rent your personal data to third parties. Access to your data is restricted to authorised London Structural Surveys team members who need it to provide our services.
5. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
To exercise any of these rights, contact us at hello@londonstructuralsurveys.com.
6. Cookies
This website uses essential cookies required for the booking form to function. We may also use analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.
7. Contact
For questions about this privacy policy or your personal data, contact London Structural Surveys at hello@londonstructuralsurveys.com.